Shipping Policy

Shipping policy

 Tap here to view Renae's refund policy.

BY PURCHASING FROM RENAESONESTOPCUSTOMSHOP.CO YOU ARE INDICATING YOU HAVE READ AND AGREED TO OUR SHIPPING POLICY (BELOW) AND REFUND POLICY (ABOVE).

 (We are based in the United States)

Available shipping options:

Renae’s  dispatches orders using USPS Priority Mail and USPS First Class Mail International.

Shipping costs:

Shipping for all United States customers is a flat-rate fee of $7.99 USD. This is expedited (1-3 day) shipping through USPS Priority Mail and includes free insurance for up to $50.

How long is shipping and handling?

Processing (the time we need to prepare your order) is 6-9 business days. this EXCLUDES WEEKENDS AND HOLIDAYS. (It can be less than this amount of time if we are not going viral on social media or having a sale,) Packages then take 1-3days to deliver through USPS Priority Mail for United States destinations. Please exercise extra patience while the package is in transit due to the COVID-19 outbreak. We move swiftly, and typically get packages sent off earlier than the 6-9 business days, but we do occasionally get random influxes of orders that can slow down our processing time. 

Orders placed on weekends do not begin processing until the next upcoming business day.

************** Renae's is NOT responsible for damages and/or delays that may occur while packages are transported between various facilities. We also do NOT take responsibility for packages that are lost, stolen, or delivered to the wrong address by mail carriers. Lastly, Renae's is NOT responsible for covering the costs of goods damaged AFTER the customer has received their product(s).*******************

Have an old order that never arrived? Read below:

Email us at renaesonestopcustomshop@gmail.com. Please state your order number and briefly state what the issue is. We will do our best to respond within 48 hours.